Conduct

This Acceptable Use Policy describes how our services may and may not be used. It applies to anyone who accesses or uses our websites, hosting, software, or other services, and it is incorporated by reference into our Terms and Conditions.

1. Why this policy exists

We host websites, deliver email and marketing software, and provide tools that many other people rely on. Some uses harm those other users, harm third parties, expose us to legal or regulatory risk, or make the services worse for everyone. This policy describes what we will not host and what we will not tolerate, so that the boundaries are explicit and applied consistently.

2. Prohibited content

You may not use our services to host, publish, transmit, or distribute content that:

  • Is unlawful in the United Kingdom, the United States, or the jurisdiction of the data subject of the content, including content that constitutes incitement to violence, terrorism, or hatred
  • Sexually exploits or endangers children, or simulates the sexual exploitation of minors in any medium including AI-generated content
  • Constitutes harassment, stalking, doxing, or targeted abuse of an individual or identifiable group
  • Infringes copyright, trademark, trade secret, or other intellectual property rights of third parties (the DMCA Policy describes the takedown route)
  • Is defamatory, libellous, knowingly false, or designed to mislead in a way that causes material harm
  • Reveals personal data of a third party without lawful basis to do so, including non-consensual intimate imagery
  • Constitutes malware, ransomware, exploit code, or any other code intended to compromise systems

3. Prohibited activity

You may not use our services to:

  • Send unsolicited bulk email or any messaging in breach of PECR, the UK GDPR, the CAN-SPAM Act, or other applicable anti-spam law
  • Run open relays, open proxies, or other infrastructure that facilitates abuse by third parties
  • Scrape, crawl, or harvest data from our services or from third-party services in breach of those third parties’ terms
  • Conduct unauthorised security testing, penetration testing, or vulnerability scanning against our systems or third-party systems; coordinated disclosure of vulnerabilities you discover is welcome through our security contact
  • Attempt to gain unauthorised access to any account, system, or network, or to circumvent authentication, rate-limiting, or any other technical control
  • Engage in cryptocurrency mining or other unauthorised compute-intensive activity using shared hosting resources
  • Use our services to host phishing pages, fake login pages, or content designed to deceive users into disclosing credentials or payment details
  • Use our services in a manner that materially degrades performance or availability for other customers, including denial-of-service activity directed inwards or outwards
  • Resell, sublicense, or commercially redistribute our services except as expressly permitted by your service agreement

4. Special considerations for spiritual and wellbeing content

We host a wide range of spiritual, meditative, philosophical, religious, and wellbeing content. We support that content as a category. We apply two specific rules to it:

  1. Health claims. Content that makes or implies medical, mental-health, or psychiatric claims must be honest about its scope. Specifically, content must not claim to cure, treat, prevent, or diagnose any disease or psychiatric condition unless the maker is qualified to make such claims and the claims are supported by evidence consistent with regulatory standards. The Disclaimer describes the scope of content we host and the limits we ask creators to observe.
  2. Coercion and high-pressure persuasion. Content that uses fear of harm, threats of supernatural consequence, isolation tactics, financial coercion, or other techniques associated with coercive group control is not acceptable on our services. Disagreement and persuasion are normal; coercive control is not.

These rules apply regardless of the spiritual tradition, religious framework, or wellbeing modality of the content. We do not assess content on the basis of religion or belief as a protected characteristic under the Equality Act 2010; we assess it on the basis of conduct, claims, and safety.

5. Reporting abuse

To report content or activity that breaches this policy: report-abuse@spiritual.agency.

Include: the URL or other identifier of the content, a description of the specific breach, and your contact information so we can update you on the outcome where appropriate. We respond to abuse reports within five working days, and faster where the report involves imminent risk of harm, ongoing criminal activity, or active phishing.

For copyright-specific complaints, please use the route described in the DMCA Policy instead.

6. How we enforce

Where we determine that a breach has occurred, our normal enforcement ladder is:

  1. Warning with specific reference to the breach and a request to remedy
  2. Service-level restriction (for example, suspending a single subscription or a single feature) where the breach is isolated and remediation is feasible
  3. Account suspension where the breach is serious or ongoing
  4. Account termination where the breach is severe, repeated after warning, or otherwise incapable of being remedied

For severe breaches (child exploitation material, immediate threat to safety, active fraud, severe security risk), we may suspend or terminate without notice and then notify you with reasons. Where applicable law requires us to report content to authorities, we will do so.

We aim to apply this policy consistently. Enforcement decisions are not based on the spiritual tradition, religion, belief, race, sex, sexual orientation, gender identity, disability, age, or other protected characteristic of the user; they are based on the conduct and the content as judged against this policy.

7. Appeals

If you believe an enforcement decision was wrong, you may appeal by emailing legal@spiritual.agency within 30 days of the decision. Include: the account or service affected, the decision you are appealing, and the basis on which you believe the decision was wrong. We respond to appeals within 15 working days. If the original decision was a permanent termination for severe breach, the appeal will be reviewed by someone who was not involved in the original decision.

8. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the most recent change. Material additions to the list of prohibited content or activity will be notified to registered customers by email and announced on the website.

9. Contact

To report a breach: report-abuse@spiritual.agency. For appeals or questions about this policy: legal@spiritual.agency.