This page describes the types of messages The Spiritual Agency sends, when you receive each type, and how to control what reaches you. It supplements the Privacy Policy, which sets the overall data-protection framing.
1. The categories of communication we send
We organise communications into four categories. They are treated differently because the legal basis and the practical implications differ.
1.1 Transactional and service messages
These are messages we have to send to deliver the service you have asked for: order confirmations, receipts and invoices, password resets, login alerts, security notifications, billing reminders, expiration notices, service-status updates, and similar. You receive these as long as you have an active account or an active service with us, and they go to the email address registered on your account.
You cannot opt out of transactional and service messages while you have an account or active service. They are not marketing. They are part of the contract between you and us, and we send them under UK GDPR Art 6(1)(b) (performance of contract).
1.2 Marketing to existing customers about similar services
If you have purchased a service from us, we may send you occasional messages about related products and services we offer that you have not yet purchased. We send these under the PECR Reg 22(3) soft opt-in: when you first registered or purchased, we identified ourselves and gave you the chance to opt out, every marketing message we send carries an unsubscribe link, and the products we promote are similar to what you have already bought.
You can opt out of this category at any time by clicking unsubscribe in any such email, or by emailing privacy@spiritual.agency. The opt-out applies promptly and is honoured indefinitely; we maintain a suppression list so we do not re-add you later.
1.3 Marketing to prospects
If you signed up for our newsletter, downloaded a free resource that asked for marketing consent, or otherwise gave us specific consent to receive marketing, we send you our marketing communications under UK GDPR Art 6(1)(a) (consent). You can withdraw consent at any time using the unsubscribe link in any message or by emailing privacy@spiritual.agency.
Withdrawal of consent does not affect the lawfulness of processing before the withdrawal, but it stops further marketing immediately.
1.4 Editorial and content updates
Where you subscribed specifically to a content stream (a newsletter, a blog digest, an update list for a specific piece of content, a member communication channel for a paid tier), we send the messages that subscription describes. Each subscription has its own unsubscribe link, and unsubscribing from one stream does not unsubscribe you from others you signed up for separately.
2. Channels we use
2.1 Email
Email is our primary channel. The transactional and marketing messages described above are all email by default. We send transactional email through our infrastructure providers (Amazon Web Services SES, Mailgun, Brevo, Namecrane) and marketing email through Vbout (which uses Amazon SES as its delivery infrastructure). For the named legal entities, see the Sub-Processors page.
2.2 SMS and messaging
We do not currently send SMS messages as a general channel. Some enterprise customers operating SMS Marketing on a BYOG (bring-your-own-gateway) basis through our services configure their own SMS sender identities; messages sent through that configuration come from the customer’s gateway, not from us.
2.3 In-product notifications
Inside our products, we may show in-product notifications (banners, modals, “what’s new” prompts) to help you discover features, complete onboarding, or be informed of changes that affect your work. You can dismiss these and they will not reappear for the same notification.
2.4 Postal mail
We do not routinely send postal mail. Where we are required to send a notice by post (for example, certain regulatory or legal correspondence), we use the address you have on file.
3. How to manage your preferences
You can manage what you receive in three ways:
- From inside your account: signed-in users can review and change marketing and content-stream preferences in account settings
- Via an unsubscribe link: every marketing or content-stream email carries an unsubscribe link
- By emailing us: send a clear request to privacy@spiritual.agency describing what you want to change
Requests are honoured within 72 hours for marketing messages and content streams. Transactional messages cannot be turned off; if you no longer want them, the route is to close your account or cancel the service.
4. Bringing your data with you
If you switch from one of our products to a third-party platform and want to bring your preferences with you, contact privacy@spiritual.agency and we will provide your subscription and preference data in a machine-readable format under UK GDPR Art 20 (right to portability).
5. Frequency caps
We aim to avoid over-communicating. Where you are on multiple marketing and content streams from us, we operate frequency caps that hold the total marketing volume to a reasonable level (typically no more than three marketing emails per week across all our streams combined, excluding transactional messages, subscribed newsletters, and member-tier communications you have actively chosen).
6. Inactive accounts
If you have not engaged with our marketing for an extended period (typically 12 months) we may reach out once to confirm you want to stay subscribed. If we receive no response, we move you to a suppression list to honour the implicit opt-out. We do not interpret extended non-engagement as continued consent.
7. Children
We do not knowingly market to anyone under 16. If you believe we are sending marketing to a person under 16, contact privacy@spiritual.agency and we will remove the address.
8. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top reflects the most recent change.
9. Contact
To manage preferences, opt out, or ask about anything on this page: privacy@spiritual.agency.