The Spiritual Agency is committed to making its websites and services accessible to as wide an audience as possible, including people who use assistive technologies or who experience the web differently. This statement describes the steps we take, where we currently stand, and how to tell us about a barrier you experience.

1. Standards we apply

Our target is to meet WCAG 2.2 AA across all main websites operated by The Spiritual Agency. WCAG (the Web Content Accessibility Guidelines) is the international standard for web accessibility maintained by the W3C, and AA conformance is the level expected for most regulated public-facing services in the UK and EU.

In the UK, our accessibility obligations are framed primarily by the Equality Act 2010 (in particular the duty to make reasonable adjustments). In the EU, the European Accessibility Act (Directive 2019/882) sets accessibility requirements that began applying to many private-sector services in June 2025. We aim to meet both.

2. Current conformance status

[TO AUDIT: full axe-core or equivalent run to be completed against the production site before this statement ships at live status. The placeholders below describe the expected conformance pattern; specific known issues will be enumerated in section 5 after the audit.]

We are partially conformant with WCAG 2.2 AA. Most pages meet the standard; a small number of pages, components, or third-party embeds contain known issues that are documented in section 5 below. We do not yet claim full conformance because the audit has not been completed across all properties.

3. How we approach accessibility

• Design tokens: our Vivid Frequency design system uses tokens for colour, typography, and spacing, with both light and dark modes engineered for the recommended contrast ratios (WCAG 2.2 SC 1.4.3 and 1.4.11).
• Keyboard navigation: all interactive elements on our main websites are reachable and operable by keyboard. Focus indicators are visible and meet contrast requirements.
• Semantic HTML: pages use semantic HTML5 elements (header, nav, main, article, section, footer) with appropriate landmark roles where they add clarity for assistive technology.
• Alt text: images that convey information carry descriptive alt text; decorative images use empty alt attributes.
• Forms: form fields have explicit labels, error messages are programmatically associated with the relevant field, and required fields are announced to assistive technology.
• Motion: animations and transitions respect the user’s prefers-reduced-motion setting where applicable.
• Documents: PDFs, documents, and downloadable assets we publish are intended to be accessible, but we know that older documents may not meet current standards. Where we publish an inaccessible document and you need an accessible version, contact us and we will produce one within a reasonable time.

4. Technologies we use

Our main websites are built on WordPress with the Blocksy theme framework, GreenShift block library, and our own Vivid Frequency framework theme (vivid-frequency). We rely on the accessibility features of these underlying technologies and supplement them where needed. The HTML, CSS, JavaScript, ARIA, and SVG we author follow current accessibility practice. Where we embed third-party content (video, social, payment), the embedded component is subject to the third party’s own accessibility approach.

5. Known issues

[TO AUDIT: this section will be populated from the audit. Anticipated pattern: a small number of named issues per category, each with the WCAG criterion affected and an estimated resolution timeframe. Categories likely to appear: third-party embeds (video players, payment forms), older content with non-conformant heading hierarchy, complex form interactions, custom date pickers.]

We track these issues internally and prioritise their resolution. Issues that affect a wide population (for example, a navigation barrier) are resolved more urgently than issues affecting an isolated page.

6. How to report a barrier

If you encounter a barrier on our websites or services, please tell us:

• Email: accessibility@spiritual.agency
• What to include: the URL or page where you experienced the issue, what you were trying to do, what happened (or did not happen), and the assistive technology and browser you were using if you can share that. Screenshots or recordings help when the issue is visual.

We acknowledge accessibility reports within five working days. We aim to resolve issues within 21 days where the fix is straightforward, and to give you a clear timeline where it is not. Where we cannot resolve an issue (for example, because it sits in a third-party component we do not control), we will tell you and offer the alternative route to the same outcome.

7. Alternative formats

If a piece of our content is not accessible to you in its current form (a video without captions, a document not optimised for screen readers, an interactive widget that does not work for you), email accessibility@spiritual.agency and we will provide an equivalent. This is part of our duty under the Equality Act 2010 to make reasonable adjustments.

8. Enforcement

If you contact us about an accessibility issue and you are not satisfied with our response, you can complain to the Equality Advisory and Support Service (EASS) in the UK, or to the equivalent body in your country. For EU residents, your national enforcement body under the European Accessibility Act is the appropriate route.

9. Preparing this statement

This statement was first prepared on 16 May 2026. The statement is reviewed at least annually and after any material change to our websites or services.

10. Contact

For accessibility reports, requests for alternative formats, or questions about this statement: accessibility@spiritual.agency.