These terms govern your use of the websites, products, and services operated by The Spiritual Agency. By creating an account, making a purchase, or using our services, you agree to these terms. If you do not agree, please do not use the services.

1. Who you are agreeing with

For services delivered at spiritual.agency and any subdomain operated by us, the contracting party is The Spiritual Agency, an international not-for-profit private company limited by guarantee registered in England and Wales (Companies House number 13216970, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ). For services delivered through separate websites operated by The Spiritual Agency LLC (a limited liability company registered in Delaware, USA), a separate set of terms applies on those websites.

References in these terms to “we”, “us”, and “our” mean The Spiritual Agency (UK) unless explicitly stated otherwise. References to “you” and “your” mean the individual or organisation entering into these terms.

2. Your account

Some services require you to create an account. You agree to provide accurate information, keep it current, and not share your credentials with anyone else. You are responsible for activity that occurs under your account. If you suspect unauthorised use, contact us at support@spiritual.agency.

You must be at least 16 years old, or the age of digital consent in your jurisdiction, to create an account. We do not knowingly accept registrations from anyone under 16.

3. Our services

We provide a range of services across content production, web hosting and infrastructure, marketing tools, and membership offerings. The specific terms of each service (including features, limits, pricing, and renewal cadence) are set out at the point of purchase and in the order confirmation we send you.

We may add, change, or remove features from a service. Where a change materially reduces functionality you have already paid for, we will give you reasonable notice and either continue your access to the equivalent feature for the remainder of your paid period or offer a refund of the unused portion.

4. Pricing, payment, and taxes

Prices are shown on the product page at the point of purchase, in your chosen currency. Where displayed prices include or exclude tax, that is stated next to the price.

At the date of this version, The Spiritual Agency (UK) is not registered for VAT. Prices are therefore inclusive of any applicable indirect taxes for UK and consumer-tier purchases. Where VAT registration applies in future, prices will be re-stated as ex-VAT with the tax added at checkout for relevant customers, and this section will be updated to match.

Payments for most products are processed by our merchant of record, Lemon Squeezy LLC, which handles taxation and invoicing for international purchases. Payments for select products (notably SpiritBridge) are processed by Polar Software, Inc.. Each merchant of record provides its own purchase receipt and applies the applicable taxes for your jurisdiction.

Subscriptions renew automatically at the end of each billing cycle unless cancelled. You can cancel at any time from your account or by emailing support@spiritual.agency; cancellation takes effect at the end of the current billing period.

5. Refunds

Refunds are handled in accordance with our Refund Policy. If you are a consumer based in the UK or EEA, you have statutory cancellation rights for distance-sold digital content and services in addition to the goodwill refund provisions in the Refund Policy.

6. How you may use our services

You may use our services for any lawful purpose consistent with the Acceptable Use Policy. The Acceptable Use Policy is incorporated into these terms; violating it is a breach of these terms.

Some services include rate limits, usage quotas, or fair-use provisions. These are documented at the service level. We may throttle or suspend services where usage materially exceeds the contracted limits, and we will tell you why if we do.

7. Content you upload

You retain ownership of content you upload to our services. By uploading content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and modify that content as necessary to provide the service you have purchased. This licence ends when you delete the content or when your account closes, except where we are required to retain the content under a legal obligation, where backups retain it for the remainder of the backup cycle, or where you have specifically authorised continued use.

You are responsible for the content you upload. You confirm that you have the rights to upload it, that it does not infringe third-party intellectual property or privacy rights, and that it does not breach the Acceptable Use Policy.

We do not pre-screen content. We may, but are not required to, remove content that we reasonably believe breaches these terms, the Acceptable Use Policy, or applicable law. The DMCA Policy describes the route for copyright-related complaints.

8. Our content and intellectual property

We own or licence the intellectual property in the websites, services, software, brand marks, and documentation we provide. Nothing in these terms transfers any of that intellectual property to you. You may use our services to the extent your purchase permits and the documentation describes; you may not copy, modify, reverse-engineer, or distribute our software except as expressly permitted.

The Spiritual Agency name and the TSA® mark (UKIPO UK00003600171) are trademarks of The Spiritual Agency. The chakra-aligned membership tier names, the Vivid Frequency design system, and other distinctive marks are our property. You may refer to our services factually (for example, in an article or a directory listing) but not in a way that suggests sponsorship or endorsement without our prior written consent.

9. Third-party services

Our services interoperate with third-party services (payment processors, email delivery, analytics, hosting, embedded content, federated identity). The Sub-Processors page lists the third parties we engage as data processors. Where you choose to connect a third-party service of your own (for example, a domain provider, a webhook endpoint, a federated identity provider), your relationship with that third party is governed by their own terms, not by ours.

10. Warranties and disclaimers

We provide our services with reasonable care and skill, as required by section 49 of the Consumer Rights Act 2015 where you are a consumer in the UK. To the extent the law permits, we do not make any other warranties, express or implied, including warranties of fitness for a particular purpose, accuracy, or uninterrupted availability. Our services are provided “as is” and “as available” beyond the warranties that consumer law requires us to give.

Where you are a consumer, nothing in these terms removes or limits any rights you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other consumer protection law that applies to you.

The Disclaimer describes the scope and limits of our spiritual, wellbeing, and educational content. Our services are not a substitute for professional medical, psychological, financial, or legal advice.

11. Limitation of liability

To the extent the law permits:

• Our total liability to you for any claim arising under or in connection with these terms is limited to the greater of (a) the fees you have paid us for the service that gave rise to the claim in the 12 months before the claim, or (b) £100.
• We are not liable for indirect, consequential, special, incidental, or punitive loss; loss of profit, revenue, anticipated savings, goodwill, or opportunity; or loss or corruption of data beyond the steps we are required to take to restore it under reasonable backup practices.

Nothing in these terms limits our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of statutory consumer-protection rights that cannot be excluded; or any other liability that cannot be excluded as a matter of UK law.

If you are a business customer (not a consumer), additional limitations may be set out in your service agreement or order form, which take precedence over this section.

12. Suspension and termination

You may terminate your relationship with us at any time by cancelling your subscriptions and closing your account.

We may suspend or terminate your account if you materially breach these terms (including the Acceptable Use Policy), if we reasonably believe your account has been compromised, if continued service would expose us to legal or regulatory risk, or if you stop paying.

Where the breach is capable of remedy, we will give you reasonable notice and an opportunity to fix it before suspension or termination. Where the breach is not capable of remedy or where immediate suspension is necessary to protect our services or other users, we may suspend without prior notice and then notify you with reasons.

Termination ends your right to use our services. Sections that by their nature should survive (intellectual property, liability, governing law, payment of unpaid sums, the obligation to comply with surviving provisions) will survive termination.

13. Privacy and data protection

Our handling of personal data is described in the Privacy Policy and the Sub-Processors page. Where we act as a processor for enterprise customers, a Data Processing Agreement governs that processing in addition to these terms.

14. Changes to these terms

We may change these terms from time to time. The “last updated” date at the top reflects the most recent change. For material changes affecting your rights or obligations, we will notify registered customers by email and prominently flag the change on the website before it takes effect. Continued use of the services after the change takes effect means you accept the updated terms. If you do not accept, you may close your account and we will refund the unused portion of any subscription you have prepaid.

15. Governing law and disputes

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute arising from these terms.

If you are a consumer in the European Economic Area or elsewhere in the United Kingdom outside England and Wales, you also benefit from any mandatory consumer-protection provisions of the country where you are habitually resident.

We prefer to resolve disputes informally. Before commencing legal proceedings, please contact us at legal@spiritual.agency so we can try to reach a satisfactory resolution.

16. General

If any provision of these terms is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision on a given occasion does not waive our right to enforce it on a future occasion. You may not assign or transfer your rights under these terms without our prior written consent; we may assign or transfer ours on reasonable notice. Headings are for reference only and do not affect interpretation.

17. Contact

For questions about these terms: legal@spiritual.agency. For day-to-day support: support@spiritual.agency.